Our Commitment to You

30 Day Money Back Guarantee

If you are not happy with our service or simply can't get going with our products and services we offer a no-fuss money-back guarantee. Please note that this excludes the cost of any domain names you have purchased, which you will still own. Please see our full terms and conditions for more information.

No Contract! You can cancel anytime.

We don't ask you to sign any contracts and you are under no obligation to continue using our service. Simply contact customer services if you wish to cancel your account. Please note that pro-rata refunds are not given for hosting accounts that are cancelled mid-period whether yearly, monthly or quarterly paid.

Contacting Us

We will ensure your queries will be dealt with, at all times, politely and professionally, with due consideration and resolved in a timely manner.

Your Privacy and Security

We will never sell your personal details to other companies.

All personal information is held in accordance with the Data Protection Act 1998. Our registration number is Z8456868.

Where credit/debit cards are held for automated billing purposes, details are stored securely with high levels of encryption.

Billing

All information relating to your purchases (invoices, billing address, billing periods, hosting plans, domains etc) are available for you to view securely, on-line, at anytime.

Printer-friendly invoices are available online to view and print where required.

Hosting Support

We will respond to all hosting related support queries within 1 hour at anytime of the day.

When things go wrong

Inevitably, like most things in life, things do go wrong and when they do, we will work with you to resolve any issues you have as quickly as we can. Our ticketing system, found in the 'Client Area' provides you with a quick, easy and convenient way to get your matters resolved in a secure manner. You will often get responses, from our highly trained technicians, within 1 hour although we will always endeavour to respond even sooner with focus on a first time fix.

Complaints

All complaints will be responsed to within 24 hours. A senior member of our company will respond to and oversee all complaints.